Shipping
Postage Within Australia
All orders will be posted via Australia Post. Orders can be sent as Regular post, Registered/ Insured Post or Express post. Post costs are determined by packaged weight and size.
Postage to Overseas
All orders will be posted via Australia Post. All orders are sent by Airmail. Insurance is optional. Post costs are determined by packaged weight and size. Insurance is based on value – up to $100 is $7.50 then you add $2 for each additional $100.
We will pack and ship your order within 24 hours of receiving confirmation of your payment.
Packaging
At That Crystal Site, we understand your concerns for the safe arrival of your crystals and minerals. Each piece is individually wrapped in either bubble wrap, paper or foam, to protect them from being bumped. Depending on their size and weight they are packed into a padded envelope or boxed with polystyrene bubbles, bubble wrap, even shredded paper to provide protection from movement while being transported. We recycle all our packaging.
Payment options
For Australian Customers
We accept payments via Direct Deposit (we will give you our bank details upon request), Credit Card (Master and Visa), Money Order, Paypal, Bank Cheque or Personal Cheque. Please note – your crystals will only be posted once Cheques have been cleared and Money Orders received. Please make Cheques and Money Orders payable to "That Crystal Site".
For International customers
We accept Credit Card payments via PayPal for all our customers – Both local and international. You can pay immediately when you place your order or once we have received your order we will send you a Paypal invoice for your order, including all postage costs.
Why we use PayPal
We use Paypal for many reasons, firstly there are no set-up charges, monthly charges, or gateway fees while providing the industry's most-advanced encryption and fraud prevention technology. This saves you money by saving us money.
Paypal is secure, quick and the easiest way to make and receive payments locally and internationally. PayPal never shares your account information with anyone else, not even us and will only keep them if you choose to create an account with them. So your card details are always safe and all your transactions are covered by Paypal insurance.
How to use PayPal
We will send you a Paypal invoice for your order, including all postage costs via Paypal. Payments will be in Australian dollars if you purchase through the site and can be in US Dollars if we invoice you. Just open your invoice, check your order, complete your details as requested and press ‘Pay Now’ and we are sent instant notification of your payment.
Our guarantee to you
For your peace of mind, we offer a 100% no-questions-asked guarantee. We Guarantee you will be satisfied with your purchase and you will receive the exact item shown on our site… No substitutions. Please notify us promptly by e-mail if you are going to return a specimen for any reason.
- If you receive a specimen that was damaged in shipping, if insured, please contact us immediately to arrange for a full refund, excluding any postage costs incurred in the transaction. Note: original shipping box / packaging is required to claim insurance.
- If you don't like the specimen, you have a ‘2 week’ return privilege. Once we receive the returned specimen in the condition it was sent, we'll give you a full refund (excluding any postage costs incured in the transaction).
If a returned specimen doesn't reach us within 2 weeks from the time you receive it, we will assume that you intend to keep the specimen and the transaction will become final. We have a longer return period for our International customers wishing to return specimens, depending on their location.
|
Crystals
